Refund policy

Refund & Exchange Policy

Last Updated: September 2, 2026

At Shalwar Qamez, we want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, we are here to help.

Please read the following policy carefully before requesting a return or exchange.

1. Exchange Eligibility

We accept exchanges under the following circumstances:

You received a defective or damaged product.
You received the wrong product, color, or size due to an error on our part.
You received an item that is significantly different from the product ordered.

To be eligible for an exchange, the item must generally be:

Unworn and unused
Unwashed
In its original condition
In its original packaging, where applicable
Accompanied by the order details or proof of purchase

2. Size Exchange

If you have ordered the wrong size, you may request a size exchange within 7 days of receiving your order, subject to the availability of the requested size.

The product must be unused, unwashed, undamaged, and in its original condition.

Please note: Size exchanges may be subject to applicable delivery or exchange charges unless the incorrect size was sent by Shalwar Qamez.

3. Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible after delivery.

You may be required to provide clear photographs or videos showing:

The product
The packaging
The defect or damage
Your order details

After reviewing the issue, we will determine whether the product qualifies for an exchange or another appropriate resolution.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange an exchange for the correct product.

If the mistake was made by Shalwar Qamez, the applicable return and replacement delivery costs will be handled by us.

5. Non-Returnable Items

Certain products may not be eligible for return or exchange for hygiene or other reasons.

These may include:

Items that have been worn
Items that have been washed
Items that have been altered or modified
Items damaged due to customer misuse
Items without their original condition or packaging
Items returned after the applicable exchange period

6. How to Request an Exchange

To request an exchange, contact us at:

Email: Shalwarqamezofficial@gmail.com

Please include:

Your full name
Order number
Phone number
Reason for exchange
Photos/videos of the product, if applicable

Our team will review your request and provide you with the next steps.

7. Exchange Processing

Once we receive and inspect the returned product, we will notify you whether your exchange request has been approved.

If approved, we will arrange the replacement product, subject to availability.

Exchange processing times may vary depending on the location, courier service, and availability of the requested item.

8. Refunds

Refunds may be issued in situations where:

The product is confirmed to be defective and a replacement is unavailable.
The wrong product was delivered and a replacement cannot be provided.
An order is cancelled before dispatch and qualifies for a refund.
Another refund is approved by Shalwar Qamez.

For Cash on Delivery (COD) orders, any approved refund will be arranged through a suitable refund method agreed upon with the customer.

9. Refund Processing Time

Once a refund has been approved, the processing time may vary depending on the payment method and financial institution involved.

Customers will be informed once the refund process has been initiated.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests made before dispatch may be accepted where possible.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to our applicable return/exchange conditions.

11. Product Color & Appearance

We make reasonable efforts to display product colors and details accurately on our website.

However, colors may appear slightly different depending on your device, screen settings, lighting, photography, and other factors.

Minor variations in color or appearance may therefore not necessarily be considered a defect.

12. Important Note

We reserve the right to reject an exchange or refund request if the returned product does not meet the conditions stated in this policy or if there is evidence of misuse, damage, alteration, washing, or unauthorized modification.

13. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Shalwar Qamez