Shipping policy

Shipping & Delivery Policy

Last Updated: September 2, 2026

At Shalwar Qamez, we aim to process and deliver your orders as quickly and safely as possible. Please review the following Shipping & Delivery Policy before placing your order.

1. Delivery Coverage

We currently offer delivery services within Pakistan.

Orders are delivered through third-party courier and delivery services operating in the relevant delivery area.

2. Order Processing Time

Orders are generally processed after the order has been successfully placed and confirmed.

Please allow approximately 1–3 business days for order processing before dispatch.

During sales, promotions, public holidays, or periods of unusually high order volume, processing may take longer.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately:

Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: Delivery may take additional time depending on courier coverage

These are estimated delivery times and are not guaranteed. Actual delivery time may vary due to courier delays, weather conditions, public holidays, security situations, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed during the checkout process or communicated to the customer before order confirmation, where applicable.

Shipping charges may vary depending on the delivery location, order size, promotional offers, or other factors.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

For COD orders:

Customers are required to provide accurate contact and delivery information.
Customers should be available to receive the parcel at the provided address.
The applicable order amount must be paid to the courier upon delivery.
Additional verification may be required before dispatch.

COD availability may vary depending on the delivery location and courier service.

6. Order Confirmation

After placing an order, we may contact you by phone, SMS, WhatsApp, or email to confirm your order and delivery details.

If we are unable to verify the order or reach the customer, the order may be delayed or cancelled.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Complete address
City
Area
Postal code, where applicable
Active phone number

Shalwar Qamez is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If the courier attempts delivery but the customer is unavailable, unreachable, or refuses to receive the parcel, the courier may return the parcel to us.

Repeated or refused COD orders may affect the availability of COD for future orders.

9. Tracking Information

Where tracking is available, customers may receive a tracking number or delivery information after their order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment.

10. Delayed Deliveries

Although we work with delivery partners to ensure timely delivery, delays can occasionally occur due to circumstances outside our control, including:

Weather conditions
Public holidays
Courier operational issues
Road closures
Security or law-and-order situations
High order volumes
Incorrect delivery information
Other unforeseen circumstances

We will make reasonable efforts to assist customers with delayed shipments.

11. Damaged Parcel

If your parcel appears significantly damaged when delivered, please contact us as soon as possible.

We may request photographs or videos of the parcel and product to investigate the issue with the relevant courier service.

12. Missing or Lost Shipment

If your order does not arrive within the expected delivery period, please contact us at:

Email: Shalwarqamezofficial@gmail.com

We will check the shipment status with the relevant courier service and assist you accordingly.

13. International Shipping

At this time, Shalwar Qamez primarily provides delivery within Pakistan.

International shipping may be introduced in the future. If international delivery becomes available, the applicable shipping charges, delivery times, customs duties, taxes, and other requirements will be communicated separately.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

Shalwar Qamez