Terms of service

Terms of Services

Last Updated: September 2, 2026

Welcome to Shalwar Qamez. These Terms & Conditions govern your use of Shalwarqamez.com and your purchase of products from our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Shalwar Qamez

Shalwar Qamez operates an online clothing store through Shalwarqamez.com, offering clothing and related products to customers.

For any questions regarding these Terms & Conditions, you can contact us at:

Email: Shalwarqamezofficial@gmail.com

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, or misuse our website content without permission.
Provide false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to our website where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.

However, there may be minor differences between the product displayed on your screen and the actual product due to:

Screen settings
Lighting conditions
Photography
Manufacturing variations
Other technical or visual factors

Such minor differences do not necessarily constitute a product defect.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase.
Discontinue products.
Modify product specifications.
Update product availability without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, cancellation, or applicable refund.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed accurately. However, if an obvious pricing error occurs, we reserve the right to correct the error and contact the customer regarding the affected order.

Any applicable delivery charges will be communicated or displayed separately.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including circumstances involving:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Repeated failed deliveries
Other legitimate operational reasons

7. Order Confirmation

After an order is placed, we may contact you through phone, SMS, WhatsApp, or email to verify the order and delivery details.

An order may be cancelled if we are unable to verify the information provided or cannot successfully contact the customer.

8. Payments

We may offer different payment methods depending on availability, including Cash on Delivery (COD) and other payment methods supported by our store.

Customers agree to provide accurate payment and billing information when required.

For COD orders, the customer must pay the applicable amount to the courier at the time of delivery.

9. Cash on Delivery Orders

For Cash on Delivery orders, customers are responsible for accepting and paying for their confirmed orders upon delivery.

If a customer repeatedly places orders and refuses to receive them without a valid reason, Shalwar Qamez may restrict or disable COD availability for future orders.

10. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation requests made before dispatch may be accepted where possible.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to our applicable Return, Refund & Exchange Policy.

11. Shipping & Delivery

Delivery times are estimates and may vary depending on the customer's location, courier service, weather, public holidays, operational conditions, and other circumstances.

For complete information regarding delivery, please refer to our Shipping & Delivery Policy.

12. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to the conditions stated in our Refund & Exchange Policy.

Customers should review that policy before placing an order.

13. Intellectual Property

All content appearing on Shalwarqamez.com, including but not limited to:

Logos
Brand names
Product photographs
Graphics
Text
Designs
Website layout
Images
Videos

is owned by or licensed to Shalwar Qamez unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, or commercially use our content without prior written permission.

14. User-Submitted Content

If you voluntarily submit reviews, feedback, photographs, comments, or other content to us, you grant Shalwar Qamez permission to use such content for legitimate business, promotional, or marketing purposes, subject to applicable law.

You should not submit content that:

Is unlawful or fraudulent
Violates another person's rights
Contains offensive or abusive material
Infringes intellectual property rights
Contains confidential or private information belonging to others

15. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services may have their own terms and privacy policies. Shalwar Qamez is not responsible for the policies, content, security, or practices of third-party websites or services.

16. Limitation of Liability

To the extent permitted by applicable law, Shalwar Qamez will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including but not limited to:

Courier delays
Natural events
Technical failures
Internet or network disruptions
Incorrect information provided by customers
Unauthorized access caused by circumstances outside our reasonable control
Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Completely secure
Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

18. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the relevant courts.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Shalwar Qamez